Fitbit issues statement on bricked Ionic watches after recent update

Update: May 27, 2020 at 1:14 p.m. ET: Fitbit provided a statement to Android Authority regarding bricked Fitbit Ionic devices after firmware update 70.7.27.

We have not seen any new significant issues with the latest firmware update. We always aim to deliver a positive experience for our customers and our team continually responds to issues, checks device and system analytics, and captures devices for analysis when necessary. We urge any customers experiencing difficulties with their Ionic to contact Customer Support for assistance.

Fitbit seems unaware of any widespread issues included in this update, but that doesn’t mean the issues don’t exist. If you’re experiencing any issues with your Ionic, be sure to contact customer support for help.

Original article: May 26, 2020 at 8:26 a.m. ET: Smartwatches are among the most important gadgets for many people, tracking all sorts of fitness-related activities throughout the day (and even tracking sleep at night). But plenty of Fitbit Ionic owners are being left with bricked watches.

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