Latest Google Wifi update causing issues, Google working on a fix

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Some people are complaining that the latest build – 9202.35.8 – is causing their Google Wifi hub to turn into a solid blue state; fortunately, Google has acknowledged this issue and will be releasing a fix in the near future.

Google Wifi review

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Just last year, Google introduced the Google Wifi, its own answer to many of the problems that conventional Wi-Fi routers pose. The mesh system promises better connectivity and subtler aesthetics, and while Google’s router was very well-received at launch, it’s had its own issues. This time, it’s a problem with basic connectivity.

Unfortunately, a hard reset doesn’t seem to solve the problem.

A user named Jacob F took to Google’s product forums to complain that after the most recent update to 9202.35.8, his Google Wifi hub would randomly turn into a solid blue state, indicating connectivity issues. The thread has since gained multiple replies, which show that while not all, a significant number of other Google Wifi users have been affected by this exact same issue. Unfortunately, a hard reset doesn’t seem to solve the problem.

The good news is, however, that Google was able to locate and reproduce the issue and is working on a fix. In the meantime, Google’s Wifi Care Team suggests two workarounds that could help resolve the issue temporarily:

  • Attempt to setup GWifi from scratch using a different owner account. This can mean creating a new Google account, or using a family member’s Google account to setup the Google Wifi devices through the GW app.
  • Disconnect wireless Windows 10 devices or Xbox devices (or connect them via ethernet instead). There have been a few cases in which disconnecting any Windows 10 devices or Xbox devices has brought the Google Wifi network back up again without crashes.

    • As noted by the team, you can also reach out to their support team (g.co/wificare), “who will be able to provide more deep-dive troubleshooting advice based on the topography of your network.”

    Is your Wi-Fi hub affected by the issue? Have those workarounds been useful? Let us know by leaving a comment down below!

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